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The G W Cox Forever Promise

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The G W Cox Forever Promise Terms and Conditions.

In order to maximise the life of the Jewellery you buy from G W Cox My Jeweller we offer the Forever Promise. This Promise is: if you return to our store each year and have us assess and clean your jewellery we will be able to advice on any repairs that need to be done, and if no repairs required we will be able to clean it so that you enjoy wearing it more.

The cleaning and assessing is free. You may be asked for proof of purchase so please keep your receipt. We will try to offer the service while you wait, but reserve the right to complete in 3 days if we are unable to assist straight away.

Naturally any repairs required as a result of a faulty product will be no charge as under Australian Consumer Law. Other repairs identified (usually from wear and tear) we will quote to repair. Loss of diamonds, gemstones or any other parts of your piece is not covered unless such a loss was caused by a defect in workmanship and/or materials without any undue stress or damage.

The Jewellery is covered for the life of the product. This will vary depending on the product.
By taking advantage of our promise you will ensure maximum life of your piece of Jewellery.